Terms of Service

Effective Date: December 23, 2025

1. Scope of Services

VOC Sourcing AI provides procurement intelligence, supplier identification, factory auditing, and quality control management. We act as a service provider to facilitate trade between the Client and third-party manufacturers.

• AI Results: AI-generated sourcing reports are for informational purposes based on available market data and do not constitute a legal guarantee of supplier performance.

2. Client Obligations

The Client is responsible for providing accurate product specifications, compliance requirements, and shipping details. VOC is not liable for production errors resulting from ambiguous or incorrect instructions provided by the Client.

3. Payment & Financial Terms

Service fees for sourcing or auditing must be paid as per the invoice terms. For direct manufacturing orders, VOC may act as a payment conduit or require direct payment to the supplier. Any late payments may result in the suspension of "Initiate Protocol" status and service delays.

4. Quality Control & Liability

While VOC performs high-fidelity factory audits and pre-shipment inspections:

• We do not assume ownership of the goods manufactured by third parties.
• VOC is not liable for manufacturing defects, patent infringements by the supplier, or damages occurring during international transit.
• Claims regarding quality must be filed within 14 days of cargo receipt at the destination port.

5. Intellectual Property

All product designs and proprietary information shared by the Client remain the property of the Client. All AI algorithms, report formats, and sourcing databases remain the exclusive intellectual property of VOC Sourcing AI.

6. Confidentiality (Non-Disclosure)

Both parties agree to keep all trade secrets, pricing structures, and supplier identities confidential. This obligation extends for a period of 24 months after the termination of the service agreement.

7. Shipping & Force Majeure

VOC is not responsible for delays caused by customs inspections, port congestion, labor strikes, or "Acts of God" (Force Majeure). Lead times provided in AI reports are estimates and subject to change based on global supply chain conditions.

8. Dispute Resolution

Any disputes arising from these terms shall be settled through arbitration. The governing law shall be the jurisdiction of Meerut, Uttar Pradesh, India, or the relevant international trade court in Hong Kong, depending on the specific service contract.

9. Termination

Either party may terminate the engagement with 30 days' written notice. Any outstanding fees for services already rendered must be settled immediately upon termination.